In 1990, Jeff co-founded the company to assist small and medium size organizations improve the level of service they provide to their customers and ultimately build customer loyalty at all levels of the organization. Today, they do business in over 100 countries, including their newest presence in China, ServiceQuality.CN. Their clients range from multinational corporations to government agencies and small businesses.
For ten years, Jeff authored a podcast and syndicated weekly opinion column, “Speaking of Service.” He has a great deal of paid public speaking experience to professional organizations, the media, and business meetings annually.
Jeff was recognized by one of the worlds largest financial institutions, Citicorp, as an innovative service leader. Citigroup’s former chairman, John Reed identified Jeff, “…as a leader in providing superior customer service and leading others to do the same.”
In addition to his duties at ServiceQuality.US, Jeff also the President of Kasper Media, a ﬁrm specializing developing enterprise solutions for smartphone applications (iOS, Android, and Blackberry) and mobile web development.
Responsible for all facets of management including building customer loyalty, marketing, operations, compliance, business development, budgets and de novo retail branches.